Contact Us

Contact 2018-11-20T13:07:21+10:00

We can be called during our open hours or a message left and we will return your call.

Please understand that most of our busy day is attending to the pets in our care.

You can also email us and we will promptly reply once in the office.

Opening Hours

Mon-Fri 8.30am-10.30am & 4.30pm-6.30pm
Saturday 9.30am-10.30am & 4.30pm-5.30pm
Sunday 9.30am-10.30am
Public Holidays we are closed

Request a Booking

To make a booking enquiry, please fill out our Pet Booking Enquiry Form below.

Please note: your reservation is not confirmed until we have contacted you and provided a confirmation.

Contact Info

General Enquiries

Find Us

Frequently Asked Questions

Got a question about boarding your pet at Serenity Pet Resort? Check out our most commonly asked questions below.

All dogs MUST have their current C5/C6 minimum (valid min 14 days prior and 30 days after stay), current worming (minimum 2 wks prior to boarding) and current flea monthly treatment (client to supply for pets requiring additional treatment during stay).
We welcome you to view our facility during our opening hours and will be happy to show you all the great state-of-the-art features we offer. Please note that during peak periods, viewings are by appointment only.

You can check-in or Pick up your pet between:

  • Mon-Fri 8.30am-10.30am & 4.30pm-6.30pm
  • Saturday 9.30am-10.30am & 4.30pm-5.30pm
  • Sunday 9.30am-10.30am

Public Holidays we are closed

All other times is strictly by appointment only

Yes, we are able to offer a pickup and drop off service in our air-conditioned van to your location. We service all Perth Metropolitan areas ‘To and From’ the boarding kennel. Please contact us for rates.

We are VERY happy to board puppies! Of course, being young they need special attention so we usually keep them “up front” and keep a very close eye on them. They get fed more often, have more rest periods and get on the lawn more often than our adult guests.

Most veterinarians have recommendations regarding boarding young puppies, so please speak with your veterinarian before making a decision regarding boarding. Please note any puppy must be fully vacc (C5/C6 a min 2 weeks prior to boarding).

No, we do not offer group play unless the dogs live together at home. For your dogs safety and others.

Food – If your pet is on a special diet or has difficulty switching foods, you are welcome to bring your pet’s food along. If you do, we ask that you bring the amount your pet will need for his/her stay in the kennel and not a huge bag. The best way to do it for dry food is in individual serving-size containers (such as baggies.) We serve only premium dog foods. This is a high quality food that many animals adjust to easily.

Toys – Your pet would love to have a toy from home to keep him/her company during the stay here at the kennel. We encourage you to bring one or two favorite toys along, however we cannot accept more than a couple toys from each pet. We do not accept as toys the following (all for the choking hazards they present): raw hide, rope toys and greenies. We obviously can not control any loss of toy or damage caused by your dog.

Beds – Through the years, we have received many, many pet beds and blankets through donations. We know that most pets enjoy having a soft place to snuggle into while boarding and these blankets and beds allow us to provide that. We are able to wash these each day and replace them. It is very difficult in busy boarding times to keep track of whose bed was whose when they come out of the laundry. Therefore, we do not accept personal beds from pets, unless they are given with the understanding that they may be a donation. Please allow us to pick one of our beds for your pet and keep yours at home.

Absolutely! Please call during business hours of Mon-Fri 8.30am-10.30am & 4.30pm-6.30pm , Saturday 9.30am-10.30am & 4.30pm-5.30pm and Sundays 9.30am-10.30am to get an update on your pet. You can also write an email to check-in, but realize that email is not the fastest way to get information, as we generally only check in once a day. Please remember we are here throughout the whole day – caring, cleaning, feeding and giving your pet attention. At times we are busy with your dog and unable to answer your call, leave a message and we more than happy to return your call.